Palm Beach Salon is a Specialty Salon, that specializes in hair extensions. Each appointment takes multiple hours (or a full work day), therefore, we have limited time slots available. We believe in providing the utmost quality of care and service over a high-volume salon model. To ensure every client receives the attention they deserve, we intentionally book a limited number of appointments each day.

Due to the unique nature of the specialty service, appointments booked are time sensitive to both the Hair Extension Specialist and others seeking our services. The closer cancellations, rescheduling, or service reductions occur, the less of a chance we can fill the time slot.

We understand that adjustments to appointments may be necessary and will accommodate as best as possible. However, we kindly request that sufficient time be given if changes to an appointment are necessary. Please refer to the Salon Policy for more information below.

Non Refundable Deposits:

• A $150 nonrefundable deposit will be required for: Appointments of 4+ hours/Tier 2 Clients/2 consecutive appointments are canceled/rescheduled in less than a 3 week period/ Upon any No-Show. This amount will go towards the appointment unless cancellation/rescheduling occurs at any point.
   

Cancellation/Rescheduling/Service Reduction Fee:

Reducing or removing services after an appointment has been reserved is considered a partial cancellation, as time has already been set aside specifically for those services. Partial cancellations are subject to the same cancellation policy outlined below.

• 15-20 days prior to the appointment- 25% of the service will be due
• 8-14 days prior to the appointment- 50% of the service will be due
• 3-7 days prior to the appointment- 75% of the service will be due
• 48 hours or less- 100% of the service will be due
   

100% of the Reserved Service Fee Will Be Due If:

• Cancellation or rescheduling within 48 hours of the appointment.
• Failure to arrive for a scheduled appointment (no-show).
• Late arrival resulting in all or part of the reserved appointment time being unable to be utilized as scheduled.
• Same-day removal or reduction of scheduled services.

Following a no-show, a reservation deposit will be required before any future appointment can be scheduled.
 

Last Minute Changes:

• If a last minute change is made at the appointment, the day of, 100% of the service scheduled will be due.
   

Late Policy

A 15-minute window of time is acceptable before tardiness can affect the appointment.

• After 15 minutes of tardiness, the appointment time will begin and billable time will start.
• We may not be able to complete everything scheduled. A new appointment may be necessary to complete the job and fees will apply due to the last-minute change. The appointment may be completely canceled for which fees will apply.

We greatly appreciate your understanding and look forward to providing you top quality service and unmatched results.