Cancellation Policy
Palm Beach Salon is a Specialty Salon, that specializes in hair extensions. Each appointment takes multiple hours (or a full work day), therefore, we have limited time slots available. We believe in quality service over quantity, so we often book one to two clients a day to ensure the upmost quality work is provided.
Due to the unique nature of the specialty service, appointments booked are time sensitive to both the Hair Extension Specialist and others seeking our services. The closer cancelations or changes to the appointment occur, the less of a chance we can fill the time slot.
We understand that adjustments to appointments may be necessary and will accommodate as best as possible. However, we kindly request that sufficient time be given if changes to an appointment are necessary. Please refer to the Salon Policy for more information below.
Non Refundable Deposits:
- A $150 nonrefundable deposit will be required for: Appointments of 4+ hours/Tier 2 Clients/2 consecutive appointments are canceled/rescheduled in less than a 3 week period. This amount will go towards the appointment unless cancellation/rescheduling occurs at any point.
Cancellation/Rescheduling Fee:
- 15-20 days prior to the appointment- 25% of the service will be due
- 8-14 days prior to the appointment- 50% of the service will be due
- 3-7 days prior to the appointment- 75% of the service will be due
- 48 hours or less- 100% of the service will be due
Last Minute Changes:
- If a last minute change is made at the appointment, the day of, 100% of the service scheduled will be due.
Late Policy
A 15-minute window of time is acceptable before tardiness can affect the appointment.
- After 15 minutes of tardiness, the appointment time will begin and billable time will start.
- We may not be able to complete everything scheduled. A new appointment may be necessary to complete the job and fees will apply due to the last-minute change. The appointment may be completely canceled for which fees will apply.
We greatly appreciate your understanding and look forward to providing you top quality service and unmatched results.